Payment Help

​（一）Payment Methods

We accepted all major payment methods, including Amazon, American Express, Apple pay, Diners Club, Discover, Google Pay, Mastercard, Paypal, Shop Pay, Venmo and Visa.

​​（二）Frequently Asked Questions (FAQs)

​1. Will there be additional charges when purchasing NuPhy products?

This depends on your chosen payment method. If paying with international credit/debit cards, the final price may fluctuate due to exchange rates. Your bank or card issuer may also charge foreign transaction fees. For details, please contact your financial institution.

​2. What should I do if my order payment is declined?

If payment fails, please place a new order as we cannot recover declined transactions. To avoid future declines:

  • Verify order details (e.g., phone number, email address).
  • Confirm credit card details (expiry date, CVV, billing address).
  • Try using a different card or payment method.

​3. My bank deducted funds, but I didn’t receive order confirmation. What should I do?

Please check the following:

  • Whether your bank/issuer completed the transaction.
  • If your email address was entered correctly.
  • If NuPhy emails are being filtered into your spam/junk folder.

If no confirmation is found:

  • Contact Customer Support with your email address used during checkout.
  • If NuPhy confirms no order receipt, the transaction amount will typically be refunded within ​5-7 business days.

​4. How long does refund processing take?

If you’ve received a refund notification email, processing typically takes ​5 business days, depending on your bank/issuer’s policies.

​5. How do I apply a gift card code to my order?

Add your gift card code during checkout.
Important Notes:

  • Multiple gift cards can be used per order.
  • Only NuPhy-issued gift cards are accepted.
  • Contact Customer Support for assistance with gift card issues.