Return Policy

Thank you for choosing our products/services. We deeply value your shopping experience and strive to ensure complete satisfaction with your purchases. However, if you have any concerns or wish to return purchased items, we are pleased to offer the following return policy:

1. 30-Day No-Questions-Asked Return/Exchange Policy

You may return purchased items within 30 days of delivery for a full refund (excluding prepaid shipping fees for delivered orders) or exchange (at your own shipping cost). Refunds/exchanges will only be processed upon verification of received products.

Non-Returnable Items Include:

  • Products showing signs of use, wear, dents, scratches, or damage
  • Items abused, damaged, or modified
  • Pre-designated non-returnable products
  • Free gifts
  • Promotional items
  • Third-party repaired products
  • Disassembled items
  • Damaged/altered labels, serial numbers, water resistance marks, or anti-counterfeiting seals

Return Requirements:

  • Products must be in original condition with all accessories, labels, and packaging intact
  • NuPhy does not accept returns for cleaned, repaired, or altered items

2. Return Process

To initiate a return/exchange within the 30-day window:

  1. Contact NuPhy Customer Service with the following details:

    • Order number
    • Proof of purchase
    • Full return address
    • Contact information
    • Reason for return
    • Product photos/videos (if applicable for defective items)

  2. Pack items securely to prevent transportation damage

  3. Include completed return form and tracking information inside the package

  4. Notify us via email once shipped with tracking details

Refund Timing:

  • Valid returns will receive refunds within 7 business days after verification
  • Refunds will be processed using the original payment method
  • Bank processing times may cause delays

3. Shipping Fees Responsibility

  • ​Defective Products: NuPhy covers return shipping
  • ​Non-Defective Returns: Customer bears shipping costs

Customer responsible for shipping in these cases:

  • Unwanted items
  • Returns without verified defects
  • Accidental returns
  • Incorrect items sent back
  • Defect claims disproven by NuPhy inspection

4. Important Notes

NuPhy Assumes No Liability For:

  • Personal items sent to our facility
  • Damage/loss during return shipping
  • Returns sent to incorrect addresses

For Returns Over $75 USD:

  • Recommend using trackable shipping services
  • Purchase shipping insurance

 

If you have any questions about this policy or need assistance, please contact our customer service team promptly. We will guarantee a response to your inquiries within ​1-2 business days and provide tailored support to resolve your concerns efficiently.