Shipping Delay Update
[Nuphy Shipping Delay Update | Making It Right]
We sincerely apologize for the recent shipping delays resulting from a warehouse transition we are currently managing. We take full responsibility for the impact this has had on your orders, and we are committed to making this right.
📌 This announcement applies to: orders placed on or before Friday, June 5th that have not yet shipped.
■ If you ordered a US Layout keyboard:
Your order will ship by Monday, June 8th at 9:00 AM ET. If we fail to ship by this time, we will issue a $20 USD cash refund to your original payment method.
If you prefer not to wait, please fill out the form below to request a full refund. Refunds will be processed on Monday during business hours:
👉Refund Request Form
👉Refund Request Form
■ If you ordered any other layout (including ISO and JIS):
Your order will ship by Monday, June 15th (ET). If we fail to ship by this date, we will issue a $20 USD cash refund to your original payment method.
If you prefer not to wait, please fill out the form below to request a full refund. Refunds will be processed on Monday during business hours:
👉Refund Request Form
👉Refund Request Form
We know this has been a frustrating experience, and we are working hard to resolve this as quickly as possible. To prevent this from happening again, we have disabled pre-order buttons on our website — products that are not currently in stock will no longer be listed as available. For the latest updates, please follow us on Discord. Thank you for your patience and continued support.
— Nuphy Team