Due to a recent warehouse relocation, orders placed on or before June 5 have experienced shipping delays. We sincerely apologize for the inconvenience.
Shipping Timeline
All affected orders are expected to ship by June 18, Eastern Time. Once your order has shipped, you will receive a confirmation email with tracking information.
If Your Order Is Still Pending
We have contacted affected customers individually by email with the estimated arrival time for the impacted products, along with the corresponding compensation plan. Please check your inbox, including your spam or junk folder. If you have not received our email, feel free to contact us at
service@nuphy.com.
Thank you for your understanding. We know this delay has caused a longer-than-expected wait, and we sincerely apologize for the inconvenience and uncertainty it has brought. We truly appreciate your patience, understanding, and continued support. We will keep doing our best to move the remaining orders forward and provide a clear resolution for every affected customer as soon as possible.
— The NuPhy Team
This document was last updated on June 9, 2026.
