Currently, our official website only offers QWERTY (ANSI) layout keyboards. Some distributors also provide DE-ISO layout keyboards for the Gem80 model. These specialized layouts are customized by our regional distributors based on local market needs and are exclusively sold through them. If there is significant demand from customers for additional layouts, our distributors will consider customizing and releasing corresponding versions.
Our wireless keyboard supports up to 5 devices, but connections are not simultaneous.
To ensure optimal precision, our magnetic switch keyboards are currently designed for wired operation only. We have no plans to release wireless versions at this time. We sincerely apologize for any inconvenience this may cause.
No customs duty is pre-calculated in your order total. Upon checkout, you will only pay for:
Customs clearance fees (if applicable) will be directly billed to you by the destination country's customs authority after your package arrives.
Customs taxes are determined by the destination country's regulations and are not under our control. While most packages clear customs smoothly without additional charges:
Important Notes:
Rest assured:
We prioritize dispatching orders promptly to minimize your waiting time. Once your order is fulfilled (i.e., items have left our warehouse):
Yes! We process full refunds for cancelled orders without additional charges.
Refund discrepancies may occur due to exchange rate fluctuations between your payment currency and refund currency. While we guarantee a full refund:
If upgrading from dedicated line to express shipping:
We accept all major payment methods, including:
Please select your preferred method from the options above.
Payment failures may occur due to:
Refer to this page: payment help
We sincerely apologize that we currently don’t have distribution channels for certain regions/countries. If your destination isn’t listed:
All orders are dispatched within 48 business hours of confirmation. Tracking numbers are provided no later than 1 business day after dispatch. Refer to our Shipping Policy for full details.
Note: Delays may occur due to unforeseen circumstances (e.g., weather, customs inspections, peak shipping seasons). While we strive for timely delivery, we cannot guarantee exact arrival dates.
We sincerely apologize for the delay! Although tracking updates may lag:
Recommendations:
Occasional tracking inaccuracies may occur. Your package is likely still en route:
Large orders may be split into multiple shipments to meet weight limits. Rest assured:
To start your return/refund process:
We will guide you through the rest of the process promptly. For full details, please review our Return Policy.
Unfortunately, we do not handle returns for orders placed through distributors. Please contact your distributor directly for their specific return policy.
If a package is undeliverable due to:
Our warehouse will:
Due to system limitations, refunds can only be processed to the original payment method used at checkout. To transfer funds to another account:
Note: We do not process manual transfers between accounts.
This document was last updated on March 20, 2025.